Refund and Cancellation Policy

Refund Policy

• a) Full refund for cancellations made at least 24 hours prior to scheduled service if payment has been made prior to service completion and the customer's account will be credited within 7 to 10 business days.
• b) The customer's account will be refunded within 7 to 10 business days by 50% of payment amount for cancellations within 24 hours of the scheduled service.
• c) No refunds for cancellations made after the service has commenced.
If the service provider fails to show up, you are entitled to a full refund within 7 to 10 business days or rescheduling at no additional cost.

Cancellations and Rescheduling

• I. Customer-Initiated Changes: You may cancel or reschedule through the App. Cancellations are subject to the refund policy mentioned above.
• II. Smart Care-Initiated Changes: If a service is canceled due to unforeseen circumstances (e.g., service provider unavailability), we will notify you promptly and provide options for rescheduling or a refund.
• III. Customer Cancellations:
• • If a customer cancels before a service provider starts work:
  • a) More than 24 hours before the service: No penalty.
  • b) After the service request is accepted by the service provider: The customer must pay the full booking fee as compensation.
  You may cancel your request for Pro Services prior to the arrival of the Service Professional, subject to cancellation charges in accordance with SLTS’s Smart Care cancellation policy. SLTS Smart Care reserves the right to levy applicable taxes on such cancellation charges.