Fees and Payments Policy

FEES

a) SLTS Smart Care reserves the right to levy charges for Services or other features offered via the Platform, from time to time, at its sole discretion.All prices displayed on the App are inclusive of applicable taxes unless stated otherwise. The initial service charge could be 89 INR or more depending on the service category

b) Charges and Fees Related to Pro Services:

i) For Pro Services booked through the Platform, you shall be required to pay:
  • the base service fee as indicated during booking;
  • any charges for additional services rendered;
  • out-of-pocket expenses incurred by the Service Professional; and
  • the cost of any materials or goods used in the performance of the Pro Services (collectively, “Charges”).
Additionally, SLTS Smart Care may charge a facilitation fee for processing the booking and payment (the “Fees”). Your final invoice may include ancillary charges such as safety, warranty, insurance, or welfare fees.

(ii) Applicable Charges, Fees, and permitted payment methods shall be disclosed at the time of booking. Payment may be made via debit/credit card, net banking, digital wallets, UPI, or cash upon completion, subject to availability of such modes. SLTS reserves the right to restrict certain payment methods at its discretion.

(iii) Charges and Fees may be payable at the time of booking or post-completion of the Pro Services, as specified on the Platform.

(iv) Charges are remitted to Service Professionals, with SLTS acting solely as a limited collection agent for the purpose of collecting and remitting payments on their behalf.

(v) All Charges and Fees displayed are inclusive of applicable taxes.

(vi) SLTS Smart Care may revise Charges or Fees at any time. Such revisions shall not affect bookings confirmed prior to the publication of the revised amounts.

(vii) Charges and Fees are final and non-refundable unless otherwise required under applicable law or explicitly permitted by SLTS.

(viii) SLTS Smart Care may apply dynamic pricing during periods of high demand, which may result in higher Charges or Fees. You shall be solely responsible for payment regardless of your awareness of such adjustments.

PAYMENT TERMS

Payments may be processed via third-party payment gateways (“Payment Processors”), and are subject to the terms and privacy policies of such Payment Processors. SLTS Smart Care shall not be liable for any failure or error arising from payment processing. Any refund resulting from a failed transaction shall be processed as per the Payment Processor’s terms. Payments must be made at the time of booking through the App's secure payment options. Accepted payment methods include UPI, credit/debit cards, mobile wallets, or other methods available in the App.

CUSTOMER SUPPORT TEAM

For any queries or concerns regarding Fees and Payments, you may reach out to our Customer Support team through the following channels:
Email: support@smartcare.ind.in
Self-Care Section: Available on the SLTS Smart Care Platform

GRIEVANCE REDRESSAL

For any grievances pertaining to the FPP Policy, you may contact the designated Grievance Officer of SLTS Smart Care at grievance@smartcare.ind.in.